We can help you regarding sizes, detailed product information, delivery, returns, orders or special requests. Whatever your query, please feel free to get in touch with us at firstname.lastname@example.org.
We offer free EU-wide delivery for all orders within 2 to 5 business days. If you live outside the EU, please contact us for delivery options and quotations.
With Lilian von Trapp, you have invested in timeless, ethical and sustainable fine jewellery. To make sure your pieces truly last a lifetime, it is important to give them proper care.
Gold is a soft metal and although we use alloys to harden it, it may still dent, break or scratch. For your pieces to keep their shine, try not to wear them in swimming pools or expose them to hand/body lotion. Don’t pull at chains and try to avoid forceful contact with hard surfaces. Regularly clean your pieces, either with an ultrasound jewellery cleaner or in warm, soapy water (just between us: a toothbrush and toothpaste will also do the trick).
And if something does happen – don’t worry! There is almost nothing that can’t be fixed. Should any of your Lilian von Trapp pieces be damaged over time, simply take them to your local jeweller for repair.
All Lilian von Trapp jewellery is of highest quality craftsmanship, hand made by master artisans in Germany from recycled gold and carefully selected vintage diamonds. Like in nature, every diamond and every handcrafted piece is unique, meaning slight alterations can occur in colour and form.
returns | exchanges
We hope you love and cherish your Lilian von Trapp jewellery! However, you are free to return or exchange your order within 14 days of delivery, if it has only been worn for fitting purposes and remains undamaged. If you wish to do so, please contact email@example.com. All returns have to be communicated to us in advance and are to be shipped at the customer’s expense.