We can help you regarding sizes, detailed product information, delivery, returns, orders or special requests. Whatever your query, please feel free to get in touch with us at firstname.lastname@example.org
We offer free delivery for all orders within Germany in 2 to 5 business day except the pieces that are made to order. Delivery within the EU is 10,00€, delivery to Switzerland and Norway is 20,00€. Shipping to the US and Canada is 40,00€. If you live outside those countries, please contact us for delivery options and quotations at email@example.com
We can make any size you wish. The production takes 2-3 weeks.
If the size doesn’t fit exactly, we can adjust up to two sizes smaller or larger.
The price of our jewelry can vary according to the amount of gold processed.
Print our size guide to help determine your size.
XS: 5 cm x 4 cm inner size
S: 5,3 cm x 4,5 cm inner size
M: 5,6 cm x 4,5 cm inner size
L: L 6,0 cm x 5,0 cm inner size
XL: 6,2 cm x 5 cm inner size
XXL: 6,5 cm x 5,0 cm inner size
Women length 1: 40 cm
Women length 2: 45 cm
Women length 3: 50 cm
Men length 1: 55 cm
Men length 2: 60 cm
Men length 3: 65 cm
On request, the length of all our necklaces can be adjusted to your preferred length, just email us at firstname.lastname@example.org.
With Lilian von Trapp, you have invested in timeless, ethical and sustainable fine jewellery. To make sure your pieces truly last a lifetime, it is important to give them proper care.
Gold is a soft metal and although we use alloys to harden it, it may still dent, break or scratch. For your pieces to keep their shine, try not to wear them in swimming pools or expose them to hand/body lotion. Don’t pull at chains and try to avoid forceful contact with hard surfaces. Regularly clean your pieces, either with an ultrasound jewellery cleaner or in warm, soapy water (just between us: a toothbrush and toothpaste will also do the trick).
And if something does happen – don’t worry! There is almost nothing that can’t be fixed. Should any of your Lilian von Trapp pieces be damaged over time, please contact us directly email@example.com for repair.
All Lilian von Trapp jewellery is of highest quality craftsmanship, hand made by master artisans in Germany from ethically sourced gold and silver and carefully selected vintage or Diamond Foundry diamonds. Like in nature, every diamond and every handcrafted piece is unique, meaning slight alterations can occur in colour and form.
We hope you love and cherish your Lilian von Trapp jewellery! However, you are free to return or exchange your order within 14 days of delivery, if it has only been worn for fitting purposes and remains undamaged. If you wish to do so, please contact firstname.lastname@example.org. All returns have to be communicated to us in advance and are to be shipped at the customer’s expense.
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