Revocation information

When completing a remote purchase transaction, consumers have the legal right to revocation of contract, of which we shall inform according to statutory regulations in the following passage. Exemptions from the right to revocation of contract are detailed in section (2). A sample revocation form is found in section (4).

revocation instructions

Right of revocation
You have the right to revoke this contract within 14 days without giving reason.
The revocation period lasts 14 days from the day you or an authorized third party, who is not the carrier, have/has taken possession of the products.
To exercise your right to revocation of contract, you must inform us (Lilian von Trapp / vT concept GmbH, represented by CEO Lilian von Trapp, Kurfürstenstr 17, 10785 Berlin, phone +49.(0)30.269 34 519, email by a clear declaration (e.g. through traditional mail or Email) about your decision to revoke this contract. You may use the attached revocation form, but are not required to do so.

consequences of revocation

If you revoke this contract, we are required to refund all received payments in connection to this contract, including shipping costs (excluding extra costs arising out of the use of expedited shipping or any shipping other than the reasonable standard shipping offered by us) immediately and within 14 days of receiving your notice of revocation. Refunds shall be made by the same payment method used in the original transaction, unless something else has been agreed in writing. The client will not be charged any transaction costs. It is our right to deny refunds until we have received the products or until you have provided proof that the products have been sent, whichever event occurs first. You are to return the products immediately and in any case within 14 days of your notice of revocation. The deadline is met, if the products are sent within this 14 day period. All direct return shipping costs are to be covered by you. You are liable for loss of value only if such loss is due to handling of the product which is unnecessary to test its nature, characteristics and functionality.

end of revocation instructions

Right to revocation does not apply for contracts containing the delivery of
(a) products which are not prefabricated and which are manufactured according to clients’ individual specifications or have been personalized for the client;
(b) products which are sealed and are unsuitable for return for reasons of health or hygiene once their seal has been removed;
(c) products which have been inseparably combined with other products due to their specific condition;
(d) products or services, including financial services, whose values are subject to financial market fluctuations out of the vendors control and which may occur during the revocation period, especially services in connection to stocks, open fund shares according to § 1 section 4 KaGb and other marketable securities, foreign currencies, derivatives or money market instruments.

In accordance with the law, the vendor informs about the standard revocation form as follows:

(If you wish to revoke your contract, please complete this form and return it to us.)

Lilian von Trapp
Kurfürstenstr. 17
10785 Berlin

hereby I/we () revoke the contract made by me/us () containing the delivery of the following products/services (*)

ordered on / received on (*) date
name of purchasing party
address of purchasing party
signature of purchasing party (only when sending by mail)
(*) delete as applicable